CompassPC®
Frequently Asked Questions
Troubleshooting
Cannot determine reverse DNS
This error may occur when attempting to download a 128-bit (domestic encryption) browser. The error message displayed is "cannot determine reverse DNS; you cannot download a domestic browser." You may experience this problem if you access the Internet from behind a firewall. If you access the Internet from work, or through a network rather than through a phone line with a modem, you may be accessing it through a layer of security known as a firewall. A firewall protects your network and the information it contains.
To correct this problem:
- Contact your network or systems administrator for assistance.
- If you are unable to download the appropriate browser, you may wish to contact another ISP (Internet service provider) and gain direct access to the Internet without going through a network or firewall.
