Texas State Bank and Compass Bank
Frequently Asked Questions
for Individuals
Below are answers to some of the major questions clients often ask:
Q. Will my accounts and services remain the same?
A: We converted your Texas State Bank accounts to the Compass accounts closest to the ones you use today. In most cases, you'll enjoy all the same features and services with some enhanced benefits.
Q. Can I keep my Texas State Bank account number and checks?
A: If you have an account for which a number changed, you were sent your new account number separately. All customers can continue to use their existing checks until there is a need to reorder, even if your account number changed.
Q. Can I bank at Compass branches now?
A: Absolutely. Be sure to check out our branch locator to find the branch nearest you.
Q. After my accounts transfer to Compass will they continue to be FDIC-insured?
A: Your deposit accounts at Compass will continue to be FDIC-insured to the maximum amount allowed by law. For more information about larger deposits and FDIC insurance, visit your local branch or call the FDIC customer information line at 1-877-275-3342.
Q. I have a Texas State Bank loan and/or line of credit account. What do I need to do?
A: Continue to make your payments just as you do today. You will be notified in advance of changes to your account number or payment process.
Q. What if I have additional questions?
A: Simply call 1-866-885-2124 (US and Canada) or 001-866-380-9873 (Mexico), or visit your banking center. After August 23, call 1-800-COMPASS (1-800-266-7277) in the US & Canada or 001-866-342-2512 in Mexico.
Q. Who is Compass Bank?
A: Compass Bank is one of the leading banks in the Sunbelt Region, with a long heritage of helping individuals, businesses and communities grow and prosper. With the addition of Texas State Bank, Compass will offer the convenience of more than 500 branch locations across a six-state banking network. In addition, Compass is a member of the BBVA Group, a global financial services leader with over $698 billion in assets. When combined with the BBVA Group's other Texas banking companies, we will rank as one of the top 25 banks in the U.S. by total deposits — which means we'll have the resources to provide more opportunities than ever before for our customers and the communities we serve.
Q. Who is the BBVA Group?
A: Texas State Bank and Compass Bank are both members of the BBVA Group, one of the most widely recognized and honored financial services organizations in the world. Together we will offer you more innovative services, new product options, and enhanced client care. We're committed to banking services focused on our clients' evolving needs, with the highest quality and integrity. And we are constantly striving to provide a better future for people. For more than 150 years and throughout 37 countries, we have remained committed to helping our clients and communities prosper.
