Texas State Bank and Compass Bank
Frequently Asked Questions
for Businesses
Below are answers to some of the major questions clients often ask:
Will my Texas State Bank business accounts remain the same?
A: We converted your Texas State Bank business accounts to the Compass business accounts closest to the ones you use today. In most cases, you'll enjoy all the same features and services with some enhanced benefits.
Q. Can I keep my Texas State Bank account number and checks?
A: If you have one of the few accounts for which a number changed, you were sent your new account number separately. All customers can continue to use their existing checks until there is a need to reorder, even if your account number changed.
Q. Can I bank at Compass branches now?
A: Absolutely. Be sure to check out our branch locator to find the branch nearest you.
Q. After my accounts transfer to Compass will they continue to be FDIC-insured?
A: Your deposit accounts at Compass will continue to be FDIC-insured to the maximum amount allowed by law. For more information about larger deposits and FDIC insurance, visit your local branch or call the FDIC customer information line at 1-877-275-3342.
Q. I have a Texas State Bank business loan and/or line of credit account. What do I need to do?
A: Continue to make your payments just as you do today. You will be notified of any changes to your account number or payment address.
Q. I read you have something called Compass BusinessClass®. What is that?
A: Compass BusinessClass is a higher level of service designed to make your business banking faster and more convenient than ever before. Once Texas State Bank becomes part of Compass, you'll have access to services – such as a special call center – that will enable us to serve you even better than before.
Q. I read you have something called Corporate Client Services. What is that?
A: Corporate Client Services is a specially dedicated customer service group for our larger business clients who have complex corporate banking needs. They are able to provide service on a wide variety of specialized business requests.
Q. What if I have additional questions?
A: Simply call 1-866-526-6870 (US and Canada) or 001-866-526-6870 (Mexico), or call your business banker for more information.
Q. Who is Compass Bank?
A: Compass Bank is one of the leading banks in the Sunbelt Region, with a long heritage of helping individuals, businesses and communities grow and prosper. With the addition of Texas State Bank, Compass will offer the convenience of more than 500 branch locations across a six-state banking network. In addition, Compass is a member of the BBVA Group, a global financial services leader with over $698 billion in assets. When combined with the BBVA Group's other Texas banking companies, we will rank as one of the top 25 banks in the U.S. by total deposits — which means we'll have the resources to provide more opportunities than ever before for our customers and the communities we serve.
Q. Who is the BBVA Group?
A: Texas State Bank and Compass Bank are both members of the BBVA Group, one of the most widely recognized and honored financial services organizations in the world. Together we will offer you more innovative services, new product options, and enhanced client care. We're committed to banking services focused on our clients' evolving needs, with the highest quality and integrity. And we are constantly striving to provide a better future for people. For more than 150 years and throughout 37 countries, we have remained committed to helping our clients and communities prosper.
